40+ years of substantive government experience.

We've helped design policy and programs, strategies, processes, communications and training tools, interactive applications, legislative and regulatory programs in just about every Federal portfolio.

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Team of Four People

A dedicated team works together to design and deliver your workshops and products.

Lead Designer & Facilitator

Subject Matter Expert

Data Scientist & Developer

Design & Facilitation Support

Eric Milligan

Eric Milligan

40+ Years of Experience in Systems Thinking, Strategy, Law, Legislative/Program Design, Regulatory Programs, Compliance & Enforcement.

Eric is the leading systems thinker and substantive expert on a variety of topics. He is a graduate of Osgoode Hall Law School (LL.B) and University of Toronto Law School (LL.M), and is a member of the B.C. Bar. He has been consulting on Federal regulatory and legislative projects since the 1980s.

Marco DeLuca

Marco DeLuca

15+ years experience in Systems Thinking, Visual Thinking, Strategy & Planning, 10+ years in Legislative/Regulatory/Program Design.

Marco is a design thinker who specializes in the analysis and synthesis of business and logic models, visions, strategies, plans, and process maps. He has over 20 years of experience leading and facilitating "design/thinking" in government, non-profits and the private sector (technology, e-commerce).

Expertise On Demand

We bring substantive expertise to the table when needed. With 40 years of experience on projects for almost every Federal agency, plus a network of professionals from various industries (private sector, ex-government employees, consultants), we can bring in the expertise you need.

Data, Development + Support

Our Data scientist supports substantive technical issues and develops our application. We built QMPAS to help collect, clean & structure ideas and concepts – the data that drives how government programs are created and managed.

Our designer and facilitator supports every process, meeting and workshop by helping capture, curate and communicate the ideas we're developing, where we are in each phase of a process and what's coming next.

Roles and responsibilities

Lead Designer / Faciltator

  • Process Design + Project Mgmt.
  • Workshop Facilitation
  • Live/Sketching + Conceptual Modeling
  • Product Development
  • Substantive R&D, Contributions

Subject Matter Expert

  • Feedback on the process design
  • Participate in workshops
  • Substantive content/contributions
  • Review products and deliverables

Data & Technical Lead

  • Application Development
  • Process Automation
  • Process/technical support
  • Substantive technical contributions
  • Supervised Machine Learning

Design Support

  • Facilitation Support
  • Web/Graphic Design
  • Transcriptions and translations
  • Research & Content Development
  • Product Design/Review and QC
Public Health Agency of Canada (PHAC) Enteric Outbreak Response Process
CRTC's E-Commerce Enforcement Plan
CRTC's Anti Spam Legislation (CASL) Enforcement Process
Use of a Smart Regulatory Code for Aquaculture
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CSTD Regulatory Modernization Roadmap
Retail Sector Competitiveness System Dynamics Model

Interested in being an "expert on demand"?

We pay competitive per diems to participate in workshops and provide feedback on our products and deliverables. No research, writing or client management - just fun, engaging and deliberative dialogue.

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QMPAS "Service and Software" is developed and managed by Delsys.

A visual thinking consultancy serving the Federal Government and other corporate clients in Ottawa for over 40 years.

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